Real-Life Stories
Caller just called to thanks all of us for being here for her and provide some much help and support she was able to get in treatment for mental health and said that we always treat her well and guide her in the right direction. Stated that she’s very glad to be alive. And feels part of her recovery was because people like us understood and gave her the strength to get the proper care that she so badly needed.
A woman called 2-1-1 very upset that her electric service had been turned off without any notification. She had just purchased a month’s worth of groceries for her and her child and was frantic that the groceries would spoil. The 2-1-1 Representative was able to provide the caller with the appropriate information for her to access help. Within one hour, the caller’s electric service was turned back on. The caller said, thank you, thank you 2-1-1 for helping me. I don’t know what we would h…
The purpose of this letter is to let you know what a blessing the 2-1-1 program has been for my family. My daughters are 15, 16 & 17 and are hard workers in school. My oldest is co-band President, Assistant Drum Major and percussion section leader at her school. She puts her best foot forward in all her projects. She has two younger sisters, one is 15 and one 16. Both younger girls are also working hard in school and with their music. However, I’ve noticed the negative impact our f…
I cannot express the words to thank you for what you have done for my family. I greatly appreciate the help; you have no idea the stress that has been relieved because of the help you got for me, my daughter, husband and little boy. When I told my husband, it brought tears to his eyes. You and your organization have given so much to help us and I thank you for really going out of your way to help us in our time of financial need.
Two years ago this month, I made a call to 2-1-1 for my then 29 year old son. He had been doing drugs for over 10 years and even with all my love and asking him to stop, he couldn’t. Finally, he had really hit bottom and had come to me for help. I called 2-1-1 and asked for some names of rehabilitation facilities. I had no idea about where or how to look on my own. I spoke to an extremely helpful and sympathetic woman. She gave me all sorts of information and help with things I k…
A single, unemployed mother from Pinellas County contacted 2-1-1 in need of gas assistance to be able to accompany her 4 year old daughter with Cerebral Palsy who was having a delicate surgery in Tampa. This surgery will help her daughter to walk on her own for the first time in her life. Her child is expected to stay a few weeks in the hospital and without having a job it would be incredibly difficult for her to be there with her daughter during this critical time. A cross county transportat…
I don’t know what we would have done without your help at 2-1-1. We had no idea where to turn to or where to begin to get help. I had never asked for help before. Without your help, we would have been homeless and on the streets in just a few days. A father with 2 children, called 2-1-1 looking for information on where he could get some food for his family. After building a rapport with Joe, our 2-1-1 representative asked him a few additional questions to see if there was something more …