What is the Shelter Infoline?

The Shelter Infoline is an all volunteer run hotline that answers calls from individuals and families seeking emergency shelter. The Shelter Infoline provides up to date information on and local referrals to homeless shelters, cold night shelters during the winter months, and post disaster related shelters during times of local emergencies.

We can help match you the shelter that is best for you…

The Shelter Infoline has dedicated volunteer specialists that will answer your questions about shelter availability and try to match you to the shelter that will best meet your needs. Due to limited shelter availability, we will help you brainstorm other housing options and make sure you get connected to a coordinated entry provider.

One simple phone call can provide answers to questions such as:

  • What shelters are currently open?
  • What is the eligibility criteria to get into a shelter?
  • It’s cold outside, where can I sleep tonight?
  • I’ve just lost my home, where can I find shelter for the night?
  • Who can I talk to about my current housing situation?

You can also view Pinellas Shelter Availability anytime online 24 hours a day.

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If you are interested in volunteering with us, please visit our volunteer page. In order to volunteer, you must meet the following criteria:

  • Must pass a level 2 background check and drug test.
  • Complete 16 hours of training.
  • Volunteer with us at least 3 hours a week.
    Benefits of volunteering with 2-1-1 Tampa Bay Cares:

    • Experience the unique satisfaction of helping others. 
    • Make new friends.
    • Learn new skills and sharpen your existing ones. 
    • Learn about the needs of homeless individuals and families in our community. 
    • Be a recognized volunteer during National Volunteer Week.
    • Obtain job and college references after donating more than 80 hours of services with us. 

    If you are looking for shelter, please call 2-1-1 (727-210-4211) or
    text shelterinfo to 898211.

    Click for information on Pinellas Shelter Availability.

    Since this is an all volunteer project, if you’d like to donate to this project, please visit our donate page.

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